Support
At Karliff Designs,
Reliable. Resilient. Ready. From .NET to PHP and
SQL Server, we support and modernize legacy platforms with precision, keeping your systems
running smoothly while paving the way forward.Stable systems.
Scalable solutions. We
provide
robust infrastructure and dedicated supportâensuring your platforms stay resilient, secure, and
ready for anything from peak traffic to seamless updates.
Legacy Tech Stack Support
We maintain and modernize legacy systems to extend functionality and reduce downtime. Our team ensures security, compliance, and seamless compatibility with evolving business needs.
Legacy Tech Stack Support Platforms & Tools
.NET Framework
We maintain and extend .NET Framework applications with optimized performance, secure patches, and smooth transitions to .NET Core when needed.
PHP
From legacy CMS to custom backend systems, we ensure PHP environments remain secure and performantâwhether on shared hosting or containerized stacks.
Java
We manage Java-based systems with care, handling JVM tuning, library upgrades, and long-term compatibility for enterprise and web solutions.
SQL Server
Our support for Microsoft SQL Server includes backup strategies, index tuning, and seamless migration paths to modern database platforms.
Backup & Disaster Recovery
We implement automated backup strategies and recovery protocols across cloud and on-prem systemsâsafeguarding your data with versioning, encryption, and scheduled retention.
Backup & Disaster Recovery Solutions
Veeam
Veeam delivers fast, reliable backups for virtual, physical, and cloud workloads. With features like image-based recovery, replication, and ransomware-proof storage, we ensure your data is protected and recoverable across environments.
Acronis
Acronis combines backup and cybersecurity in one platformâoffering full disk imaging, cloud replication, and real-time protection against threats. We use it to safeguard systems with encrypted, scalable backups and rapid recovery options.
AWS Backup
AWS Backup centralizes data protection across AWS services with automated scheduling, lifecycle management, and cross-region redundancy. We use it to secure cloud-native workloads with policy-driven backups and immutable vaults.
Azure Backup
zure Backup provides scalable, encrypted protection for VMs, databases, and file shares. With built-in ransomware defense, long-term retention, and zone-redundant storage, we ensure your Microsoft cloud assets stay resilient and compliant.
Technical Support & On-Site Assistance
We provide robust support infrastructure to keep your operations running smoothly and securelyâwhether it's resolving technical issues, managing system migrations, or offering backup solutions. Our dedicated team handles requests with precision and agility, ensuring minimal disruption and maximum reliability.
Technical Support
Ticket-Based Issue Resolution
Monitor and resolve technical concerns efficiently through our helpdesk system, with real-time updates and priority handling.
On-Site Support Availability
When remote solutions arenât enough, our technicians offer in-person diagnostics, hardware troubleshooting, and system recovery.
Scalable Migration Planning
We seamlessly transition your systems or services with zero data loss and minimal downtime.
Equipment & Infrastructure
We supply and configure enterprise-grade hardware tailored to your operational needs. From rack-mounted servers and network switches to secure wireless access points and UPS systems, our solutions ensure high performance, scalability, and long-term reliability. We assist with procurement, setup, warranty coordination, and lifecycle maintenance to keep your systems running at peak efficiency.
Equipment & Infrastructure Solutions
Dell EMC
Dell EMC delivers enterprise-grade infrastructure solutions that combine high-performance compute, storage, and data protection. From PowerEdge servers to PowerStore and PowerMax storage arrays, we deploy modular systems built for scalability, virtualization, and hybrid cloud environments. With integrated backup tools like Avamar and Data Domain, Dell EMC ensures resilient operations and seamless data recovery across workloads.
HP Enterprise (HPE)
HPE infrastructure empowers businesses with intelligent compute, storage, and networking systems. From ProLiant servers to Alletra storage and Aruba networking, we implement HPEâs hybrid-ready solutions to streamline operations, enhance security, and support mission-critical workloads. Their GreenLake platform also enables cloud-like agility on-premises.
Lenovo
Lenovo offers high-performance infrastructure built for reliability and flexibility. Their ThinkSystem and ThinkAgile portfolios support everything from edge computing to HPC and AI. We deploy Lenovoâs engineered solutions to modernize IT environments with scalable servers, secure storage, and TruScale consumption models for cost-effective growth.
Cisco
Cisco infrastructure forms the backbone of secure, high-performance networks. We utilize Cisco UCS servers, converged systems, and SD-WAN technologies to unify compute and networking. With Intersight cloud management and zero-trust architecture, Cisco enables resilient, scalable infrastructure for modern enterprise environments.
Ubiquiti
biquiti delivers cost-effective, high-performance infrastructure for wireless and wired networks. Through UniFi and UISP platforms, we deploy scalable access points, switches, and routing solutions tailored for SMBs and ISPs. Their intuitive management tools and license-free model make Ubiquiti ideal for agile, distributed deployments.
Upgrades & Software Updates
We orchestrate OS, firmware, and software upgrades with minimal disruptionâkeeping your environment secure, compatible, and fully optimized.
Upgrades & Software Updates Solutions
WSUS (Windows Server Update Services)
WSUS provides centralized control over Windows updates for on-premises environments. We use it to approve, schedule, and deploy patches across devicesâreducing bandwidth usage and ensuring update consistency. Though now deprecated for new features, WSUS remains a reliable solution for managing updates in air-gapped or tightly controlled networks.
SCCM (System Center Configuration Manager)
SCCM offers enterprise-grade control over Windows updates, application deployments, and endpoint protection. We use it to manage patch rollouts, monitor compliance, and automate OS upgrades across large-scale environments. With co-management, reporting, and integration with Microsoft Endpoint Manager, SCCM supports both on-premises and hybrid update strategies.
Patch Manager
Patch Manager simplifies multi-platform patching across Windows, macOS, Linux, and 850+ third-party applications. We use it to automate patch detection, testing, approval, and deploymentâreducing vulnerabilities and ensuring compliance. Features like custom deployment policies, reboot control, and compliance dashboards help us maintain secure, up-to-date systems with minimal disruption.
Red Hat Satellite
Red Hat Satellite streamlines lifecycle management for Red Hat Enterprise Linux systems. We leverage its centralized provisioning, content views, and compliance reporting to automate patching, configuration, and security updates. With support for OpenSCAP, remote execution, and multi-site Capsule Servers, Satellite ensures consistent, secure operations across distributed Linux environments.
Azure Update Management
Manager provides unified patching across Windows and Linux systemsâwhether on Azure, on-premises, or other clouds. We use it to automate update assessments, schedule deployments, and apply critical patches with minimal downtime. Features like hotpatching, dynamic scoping, and role-based access control ensure secure, scalable update workflows across hybrid environments.
On-Premises & Cloud Hybrid Support
Our hybrid support spans physical servers and cloud instances. We manage infrastructure, migrations, and network configurations tailored to your deployment strategy.
On-Premises & Cloud Hybrid Support Solutions
VMware
VMware vSphere powers enterprise-grade virtualization with robust performance, scalability, and security. We deploy vSphere to consolidate workloads, optimize resource allocation, and enable high availability through features like vMotion, DRS, and fault tolerance. Its support for Kubernetes and containerized apps also makes VMware ideal for hybrid cloud and modern DevOps environments.
Hyper-V
Hyper-V offers cost-effective virtualization tightly integrated with Windows Server. We use it to run isolated virtual machines with dynamic memory, secure boot, and nested virtualization. Hyper-Vâs compatibility with Shielded VMs and Windows Defender enhances security, while its live migration and clustering features support scalable, resilient infrastructure for SMBs and enterprises alike.
AWS
AWS Outposts brings native AWS services to your data center for low-latency, local data processing. We deploy Outposts to run EC2, EBS, and RDS workloads on-premises using the same APIs and tools as the cloud. Ideal for regulated industries and edge computing, Outposts ensures consistent hybrid operations with centralized management and seamless cloud integration.
Azure Stack HCI
Azureâs on-premises capabilities extend through Azure Stack HCI, enabling hybrid deployments with cloud-connected management. We implement it to run virtualized workloads locally while integrating with Azure services like Backup, Monitor, and Defender. With built-in support for Kubernetes, SDN, and GPU partitioning, Azure Stack HCI bridges the gap between local control and cloud agility.
Service Level Agreement (SLA)
We define and track SLA parametersâresponse times, resolution metrics, uptime targetsâusing ticketing systems and dashboards to uphold service commitments.
Service Level Agreement (SLA) Management Platforms & Tools
Jira Service Management
WJira Service Management enables precise SLA tracking with customizable goals, calendars, and automation. We configure SLA metrics like first response time, resolution time, and agent work time to align with business hours and ticket priorities. With real-time dashboards and breach alerts, Jira helps us maintain accountability and deliver consistent support across projects.
Zendesk
Zendesk SLAs streamline ticket prioritization and response workflows. We define SLA policies based on ticket urgency, enabling automated escalations and agent notifications. Zendeskâs metricsâsuch as first reply time, requester wait time, and resolution timeâensure timely service delivery. Group SLAs also allow us to track internal team performance and optimize cross-functional collaboration.
Infrastructure
We deliver scalable infrastructure, secure backups, and expert legacy stack support for seamless performance.
Legacy Stacks Maintain and modernize with proven technologies.
Cloud Backup Secure, automated data protection, always recoverable.
Infrastructure Reliable foundations for apps, services, and scale.